Returns

Need to make a return or exchange?

 

Dear parents, grandparents, gift givers, and animal lovers:  Please know one thing…

 We want you and your toddler to be happy and satisfied. As a small business, ZuZoo Kids will always put our customers first.

Please note, we have updated our return policy for the holidays. Shoes purchased between November 1, 2023, and December 31, 2023, can be returned until February 1, 2024.  

Please email us at info@zuzookids.fun and include the reason for your return and the correct size needed if you are making an exchange. We will get the new and correct pair of shoes to you while you are returning the other. 

Refunds: Your refund will be processed within 24-48 business hours of us receiving your unworn and unused product back to our warehouse. Refunds will take 5-10 business days to post to your account, pending your bank.

*All returns and exchanges must be sent back in their original condition and in the original ZuZoo shoe box

 

Zuzoo Kids

325 North Larchmont Blvd.
Suite 421
Los Angeles, CA
90004

 

Emails submitted after 3 PM PST on business days will not be processed until the following day after 8am PST. Emails submitted after 3pm PST on Friday’s will not be processed until the week after 8 AM PST.

 

Thank you for supporting our small business!